All goods sold are believed to be of merchantable quality. If, however, you should receive a faulty item the following procedures should be followed:

    Please e-mail us within 7 days of the delivery, giving details of any problem; this is to speed up any refund process.

    We will contact you and agree a resolution to the problem. This would be either a full refund including postage, a replacement item, or any other mutually agreed resolution. This does not affect your statutory rights. A full refund is always offered for faulty goods.

    Where Aquarium Plant Food UK requests the return of a faulty item, then Aquarium Plant Food UK will refund any postage incurred.

    Please do not send back faulty goods without contacting us first. It speeds up the process if we have prior knowledge of a problem. If you do send goods back to us without prior notification, please remember to include details of who you are, and what your complaint is.

    Items outside of 30 days will not be subject to our 100% satisfaction guarantee.