Terms & Conditions

    Definitions

    In these terms the following definitions shall have the following meanings

    ‘Aquarium Plant Food UK’ shall mean Aquarium Plant Food UK, Stable Flat, Ashford Hall, Ashford in the Water, Derbyshire, DE451QA

    'The Customer' shall mean the party whose name and address appears in the system against the order.

    'Goods' shall mean any item described for sale in the web site.

     

    Title

    Title to any goods supplied to the customer by Aquarium Plant Food UK shall remain the property of Aquarium Plant Food UK until paid for in full.

     

    Payment

    When placing an order through our website your card details are not stored on this site. We use secure third party payment gateways (Total Web Solutions and PayPal) for payment processing.. Payment can only be accepted in Pounds Sterling (GBP).

    Aquarium Plant Food UK will provide a receipt for all payments.

     

    Errors

    Whilst we make every effort to ensure that our website is correct, we will not be held liable for error and omissions. In particular, if we have made an error on price, we reserve the right to cancel your order and re-offer the goods to you at the correct price. Your placing an order does not constitute our accepting a contract.

     

    Delivery

    Aquarium Plant Food UK will endeavour to dispatch the goods within 3 working days of receipt of the order. All goods will be dispatched in suitable packaging and send using Royal Mail (unless specifically requested otherwise). All goods will be dispatched to the delivery address on the order. If the goods are not in stock, or if there is any delay then the customer will be notified by e-mail using the e-mail address supplied by the customer on the order. If we are unable to despatch your order within 7 days, we will contact you by e-mail with an estimated despatch date and offer you the option of cancelling the order.

     

    Prices

    The price shown for the goods excludes postage and packing unless specifically stated. The charges for postage and packing are shown in the Checkout once you have entered the country and method of delivery and before you are asked to confirm the order.

     

    Postage Costs

    Aquarium Plant Food UK will charge the postage costs using the figure quoted at the checkout and stored on the order.

     

    Product Photographs and Images

    All product images and photographs are for illustration purposes only.

     

    Returns

    All goods sold are believed to be of merchantable quality. If, however, you should receive a faulty item the following procedures should be followed:

    Please e-mail us within 7 days of the delivery, giving details of any problem; this is to speed up any refund process.

    We will contact you and agree a resolution to the problem. This would be either a full refund including postage, a replacement item, or any other mutually agreed resolution. This does not affect your statutory rights. A full refund is always offered for faulty goods.

    Where Aquarium Plant Food UK requests the return of a faulty item, then Aquarium Plant Food UK will refund any postage incurred.

    Please do not send back faulty goods without contacting us first. It speeds up the process if we have prior knowledge of a problem. If you do send goods back to us without prior notification, please remember to include details of who you are, and what your complaint is.

     

    Distance Selling Regulations

    Aquarium Plant Food UK adheres to the distance selling regulations.

    Specifically this means that you can cancel the order at any time before we dispatch the goods and will receive a FULL refund if we have charged you.

    After receipt of the goods you again have a two week cooling off period in which you can cancel the order and get a full refund. You must however keep the goods in good order so that they remain in saleable condition.

    If you cancel the order after receiving the goods, then we require that you send the goods back in good order at your cost. If you have any difficulty in getting to a post office then ask us and we can arrange collection. It should however be noted that this is usually more expensive than you posting an item. In either case you will receive a full refund, less the costs of recovering the goods if you do not post them back to us.

     

    Complaints

    If you have any complaints regarding any part of our service, please address them to sales@aquariumpalntfood.co.uk alternatively you can write to us at the above address. All complaints are treated very seriously, as we want to provide as good a service as possible. On receipt of a complaint a senior company officer will respond within 2 working days, acknowledging receipt of the complaint and giving an indication what we will do to resolve the problem and where possible provide a timescale for this resolution.

    We will aim to resolve all complaints within 5 working days of receipt. If this is not possible then the customer will be kept informed of the progress until the complaint is resolved.

    All complaints will be treated confidentially.

     

    Consumer Rights

    None of the above Terms and Conditions affects your statutory consumer rights.