FAQ

    Find the answer to frequently asked questions here. If you have a question that doesn’t appear on this page, please contact us contact form

     

    Q. Who are Aquarium Plant Food UK and what can they offer to me, a customer?

    A.We are an online aquatics retailer,specialised in Aquatic Plant food and dedicated to bringing great products to fish keepers at value prices. Importantly we promise to deliver excellent customer service and after sales support to all our customers.

     

    Q. Where are you located and can we visit your store?

    A. Unfortunately we are currently only an online internet based retailer and do not have the premises available for a customer to visit and see our products first hand.

     

    Q. How do we contact Aquarium Plant Food UK?

    A. We are available to speak to by telephone on (0)7725041679 (John) You can also contact us by email by sales@aquariumplantfood.co.uk or using this contact form. We try to answer all emails / contact forms within 24 hours .

     

    Q. Do you retail brand new items?

    A.YES, we only retail brand new stock.

     

    Q. How are you able to offer such low prices?

    A. We purchase all of our stock direct from the manufacturers in large orders so we can bring the price down for you, the customer.

     

    Q. What is the cost of shipping with-in the UK mainland?

    A. Our shipping is weight based, we charge you what it costs us, and there are no hidden costs. Spend over £60 and get free courier delivery.

     

    Q. How much time will it take to deliver?

    A. Our normal delivery time is 1 to 3 working days once payment is processed. We cannot be held responsible for delays by Royal Mail, once posted delivery is out of our hands.

     

    Q. Do you ship abroad and how much does this cost?

    A. Yes. To Europe, these have a further surcharge for shipment. This will appear for your location in our checkout. If this seems incorrect or you feel too much please contact us and we can confirm the delivery cost to your location. 


    Q. Can I place an order by telephone?

    A. No, at the moment we do not offer this.

     

    Q. I would like to return my items after 30 days, is this possible?

    A. No. Unfortunately not. 

     

    Q. Who do we trust for our courier services?

    A. We currently use different delivery services to get our items to customers as quickly and efficiently as possible.
    * Royal Mail Tracked - 1st Class Recorded is our preferred method.
    * FedEx & Parcelforce - for all of free delivery items.

    *For European orders, we generally use FedEx, but this can vary dependant on location. Please contact us for specific information on this.

     

     Q. Can I ask for my item to be left in my porch for example?

    A. No. Unfortunately not.

     

    Q. Is it safe to give my credit/debit card details over the Internet?

    A. When placing an order through our website your card details are not stored on this site. We use secure third party payment gateways (PayPal) for payment processing.
    When submitting your details they are sent using industry-standard 128-bit (SSL) encryption, ensuring your shopping experience is 100% safe and secure.
    You do not need to be an existing PayPal customer to make purchases using your credit or debit card.

     

    Q. I would like to return my item as it is not what I required (small items)

    A. For all small items you can of course return item within 7 days of receiving the item if it is unwanted. Once we have received the item back and checked the item (all unwanted item returns must be received back in perfect condition) we will refund you minus our original postage and packaging costs to get the item to you - this does vary between items.

     

    Q. My item has been damaged during transit - what should I do?

    A. Please contact us either by telephone or email and we will take the necessary action to fully resolve your complaint. Please be aware that when damage to an item has occurred during transit we MUST be notified by telephone or email within 24 hours of you receiving the item.